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Privacy Policy

This privacy policy sets out how ZaBanu uses and protects any information that you give ZaBanu when you use this website.

ZaBanu is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. ZaBanu may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from July 2008.

ZaBanu respects the Guidelines suggested by the Australian Direct Marketing Association, in its Code of Practice for Consumer Protection in ecommerce. We also abide by the World Wide Web Consortium (W3C) Platform for Privacy Preferences Project (P3P). This policy is emerging as an industry standard providing a simple, automated way for users to gain more control over the use of personal information on websites they visit.

In line with those guidelines, ZaBanu would like you to be aware of the information we collect to provide your service. We do not provide third parties with access to your personal data, with the obvious exception of third party business partners such as the Domain Name Registries.

What information is collected by ZaBanu?

We may collect the following information:

1. Name and job title
2. Contact information including email addresses
3. Demographic information such as postal codes, preferences and interests
4. Information about what services you have ordered from ZaBanu
5. Information about what services you have enquired
6. Your interest in receiving ZaBanu email newsletters
7. Correspondence between you and ZaBanu
8. A customer relationship management system in which details of conversations might be written by employees
9. Encrypted credit card details
10. Your accesses to our websites
11. Other information relevant to customer surveys and/or offers

What does ZaBanu do with your information?

We require this information to understand your needs and to provide you with a better service, and in particular for the following reasons:

1. Internal record keeping.
2. We may use the information to improve our products and services.
3. We may periodically send promotional email about new products, special offers or other information, which we think you may find interesting using the email address provided by you.
4. From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail.
5. We may use the information to customise the website according to your interests.

We do not make your personal information available to third parties, with the obvious exception of third party business partners such as the domain name registries. We do provide aggregate data to third parties. We will contact relevant people to communicate billing and technical issues. We store website data and email queued on our servers, only for use as back-up data should it be required. We may customise our email newsletters and communications to reflect your interest in a particular service.

We access historic correspondence and details about earlier conversions in response to customer service issues and, to conform to the edicts of the law or comply with legal process served on ZaBanu. We store encrypted credit card details to allow us to process the purchases of our products. We monitor and store your online requests for webpage’s and services for research and to keep a history of your transactions with the business (this might include recording the fact that you set up and deleted a user account, or took a trial in one of our services, etc.)

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

• Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes.
• If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at info@zabanu.com.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties, which we think you may find interesting if you indicate that you wish this to happen.

Email communications

As a customer of ZaBanu you will receive occasional email communications from ZaBanu that relates to the services we provide to you, and you will have the option to opt-out of all non-essential email and postal mail. If you have any questions about our privacy policy, please feel free to contact us at info@zabanu.com.

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